Contact us
For product questions, bug reports, purchase issues, or feature suggestions, email myoungself@gmail.com.
Please include your device model, iOS or iPadOS version, Memoria version, and a brief description of what happened. Do not send private memory content or full payment information.
Premium and purchases
Premium is a one-time, non-consumable In-App Purchase, not an auto-renewing subscription. If a previous purchase is not recognized, open Memoria, go to Profile, open Premium, and tap Restore Purchases while signed in with the Apple ID used for the purchase.
Apple processes payments, refunds, and transaction verification. Memoria never receives your full payment-card details.
iCloud sync
iCloud sync is optional and requires Premium, an active Apple ID, available iCloud storage, and a network connection. Your content is stored locally by default; when sync is enabled, it uses your private iCloud database through Apple CloudKit.
If sync appears unavailable, confirm that iCloud Drive is enabled for Memoria, then reopen the app after checking your network and iCloud status.
Data, export, and deletion
You can edit or permanently delete memories and their photos inside Memoria. Premium users can export memory data and in-app images as a ZIP file from Profile.
Because Memoria does not operate an account server for your memory content, we generally cannot access or delete device-local or private iCloud content on your behalf.
Privacy and permissions
Memoria requests photo access only when you choose images or save a share image, and notification access only when you enable anniversary reminders. You can change these permissions at any time in system Settings.
For more detail, read the Privacy Policy and Terms of Service.